Legal Terms
Terms of Service
Please read these terms carefully before using chargen's AI character generation services.
Last updated: October 24, 2025
Company Information
Legal entity and address
Company Name: Shenzhen Yuyan Culture Media Co., Ltd.
Address: Room 406, Building 5, COFCO Yunjing Plaza, Hewan Community, Matian Subdistrict, Guangming District, Shenzhen, Guangdong, China
Contact: support@chargen.app
Acceptance of Terms
By accessing and using chargen, you accept and agree to be bound by these terms.
- These Terms of Service govern your use of chargen's AI character generation services.
- By using our services, you agree to comply with all applicable laws and regulations.
- We reserve the right to modify these terms at any time with notice to users.
User Accounts
Guidelines for creating and maintaining your account.
- You must be at least 18 years old to create an account.
- You are responsible for maintaining the security of your account credentials.
- You may not share your account with others or use it for commercial purposes without permission.
- We reserve the right to suspend or terminate accounts that violate our terms.
Intellectual Property
Rights and responsibilities regarding content ownership.
- You retain ownership of characters generated using our service.
- chargen retains rights to the underlying AI technology and platform.
- You may use generated content for personal and commercial purposes.
- You must not claim ownership of our AI models or technology.
Payment & Refunds
Terms related to billing, payments, and refund policy.
- Premium features require payment through our secure checkout process.
- Subscriptions are billed monthly or annually based on your selected plan.
- Refunds are available within 30 days for technical issues or service failures.
- Digital services consumed (generations used) may affect refund eligibility.
- For detailed refund terms, see our Refund Policy at /legal/refund.
- Chargebacks and payment disputes should be directed to our support team first.
Prohibited Uses
Activities that are not allowed on our platform.
- Generating content that infringes on others' intellectual property rights.
- Creating content that is illegal, harmful, or violates community standards.
- Attempting to reverse engineer or copy our AI technology.
- Using our service for spam, harassment, or other abusive purposes.
Service Availability
What you can expect from our service.
- We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service.
- We may perform maintenance that temporarily affects service availability.
- We reserve the right to modify or discontinue features with notice.
- Service availability may vary by region due to local regulations.
Termination
How and when accounts may be terminated.
- You may cancel your account at any time through your account settings.
- We may terminate accounts that violate these terms or applicable laws.
- Upon termination, you will lose access to your account and generated content.
- Some terms survive termination, including intellectual property and liability provisions.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact our legal team.