Privacy & Security
Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Last updated: October 24, 2025
Information We Collect
What personal information we gather and how we use it.
- Account information: email, name, and profile details you provide.
- Usage data: how you interact with our character generation service.
- Generated content: characters and images you create using our AI.
- Technical data: IP address, browser type, and device information.
How We Use Your Information
The purposes for which we process your personal data.
- Providing and improving our AI character generation services.
- Processing payments and managing your account.
- Sending important service updates and notifications.
- Analyzing usage patterns to enhance user experience.
Data Security
How we protect your personal information.
- We use industry-standard encryption to protect your data.
- Access to personal information is restricted to authorized personnel.
- Regular security audits and vulnerability assessments.
- Secure data centers with physical and digital safeguards.
Data Storage and Retention
Where and how long we keep your information.
- Data is stored on secure servers in compliance with regulations.
- Account data is retained while your account is active.
- Generated content is stored for service functionality.
- You can request deletion of your data at any time.
Data Sharing
When and how we share your information.
- We do not sell your personal information to third parties.
- Data may be shared with service providers for essential functions.
- Information may be disclosed if required by law.
- Aggregated, anonymized data may be used for analytics.
Your Rights
Your rights regarding your personal information.
- Access and review your personal data we hold.
- Request correction of inaccurate information.
- Delete your account and associated data.
- Opt out of marketing communications.
Privacy Questions?
If you have questions about our privacy practices or want to exercise your rights, contact us.
Company Information
Legal entity and address
Company Name: Shenzhen Yuyan Culture Media Co., Ltd.
Address: Room 406, Building 5, COFCO Yunjing Plaza, Hewan Community, Matian Subdistrict, Guangming District, Shenzhen, Guangdong, China
Contact: support@chargen.app