Refund & Return Policy
We're committed to customer satisfaction while maintaining service quality.
At chargen, we strive to provide exceptional AI character generation and storybook creation services. Our refund policy balances customer satisfaction with fair business practices for digital services.
Refund Window: Requests must be submitted within 30 days of purchase.
Processing Time: Approved refunds are processed within 5-7 business days.
Company Name: Shenzhen Yuyan Culture Media Co., Ltd.
Address: Room 406, Building 5, COFCO Yunjing Plaza, Hewan Community, Matian Subdistrict, Guangming District, Shenzhen, Guangdong, China
Contact: support@chargen.app
Contact Support
Email support@chargen.app with your order details and reason for refund request
Review Process
Our team reviews your request within 2-3 business days against our refund criteria
Refund Processing
Approved refunds are processed within 5-7 business days to original payment method
As a digital service provider, chargen delivers AI-generated content immediately upon purchase. Once content is generated and delivered, the service is considered consumed.
Important: By using our generation credits or creating content, you acknowledge receipt and consumption of digital services, which may affect refund eligibility.
For refund requests or questions about our refund policy, please contact our support team:
Email: support@chargen.app
Subject Line: "Refund Request - [Your Order Number]"
Include: Order details, purchase date, and specific reason for refund request
Review our other legal documents